Disruptive global market entrants are changing the traditional telecommunications and media industry business models. These include internet enabled solution and service providers, such as Google and Skype, changing the sorts of services users are progressively making a choice to utilise. Social and collaboration ‘exchanges’ that radically change how people connect and make use of information, and user device manufacturers, such as Apple developing long-term direct relationships with their clients, are transforming the market. In addition, rich content and media providers are bypassing traditional channels to the consumer.
These changes are challenging the predictability of revenues, profitability, investment returns, resource planning and customer relationships, that communications and media organisations have traditionally relied upon for the best part of 100 years in some cases.The introduction of regulatory and structural changes, including broad industry-wide initiatives such as the NBN, are reshaping the market and progressively enabling a more competitive landscape.
New technologies are enabling the convergence of technology and offerings within the telecommunications industry, blurring the lines demarcating wireless and wireline, connection-oriented and connectionless, content and communications, push and pull, real and virtual, applications and services.
The utilities industry sector is becoming more complex with the gradual deregulation of the retail aspect of the market, peak-load energy trading, green-energy products and generation alternatives. Additionally, the emergence of carbon trading, ‘smart-grid’ distribution requirements, ‘smart-meter’ technology advances and the bundling of multiple service types including power, gas, services, and telecommunications into the supply chain to the consumer, brings with it fresh challenges and opportunities to differentiate.
BearingPoint have a host of management and technology consulting services, capabilities and packaged solutions, for the communications, media and utilities sectors designed to enable organisations dealing with the challenges that a fast-moving market brings, by introducing reliable, but tailored approaches to the table, and incorporating these into the business with our clients. Our approach involves leveraging our experience, knowledge and research to provide strategic advantageous capabilities, that are repeatable, straightforward to execute, carefully organised, well understood by our practitioners and continuously evolving in sophistication.
BearingPoint has implemented business transformation strategies using an approach that has seen success for our clients.
We have developed our approach in alignment with leading interest groups in the industry and their standards including:
- Building effective, competitive businesses around the TeleManagement Forum NGOSS eTOM, SID and TNA frameworks.
- Implemented the Telco2.0 two-sided business model into our client’s positioning and our value proposition to them.
- Optimised IT operations through an integrated ITIL model.
- Streamlined technology integration using SOA concepts.
- Radically reduced risk, cost and time-to-market using advanced SDLC techniques including Scrum for software development.